Policies

Our Policies ensure quality education and job placement

*Program Upgrades * Transfers * Absenteeism *Cancellations and Refunds* Downgrading Programs *  Job Guarantee * To Qualify for a Refund *
* How to Apply for a Refund * Lowest Tuition Guarantee * Course Completion Time limit * Academic Policies

Program Upgrades

Program upgrades are not subject to a processing fee. If you register in, for example, Program 1, then later decide to upgrade to a higher program, you are not charged an upgrade processing fee. Students will only be required to pay the difference in tuition between the program they are upgrading to and the program they have previously completed.

If there is a change in tuition fee from the time you originally took the Foundation TESOL Course and what is now being offered due to an addition of a specialization component, you may upgrade to complete your Advanced TESOL Certificate by purchasing a specialization course that was unavailable when you originally registered.

Transfers

Any first transfer (date and/or study method) is done at no charge.

Any supplementary transfer (date and/or study method) will require a $50 transfer processing fee.

If the course tuition fee increases between the time you register and the time you choose to attend the course in-class, providing this time is longer 6 months, you will be required to pay the current tuition fee in full before attending the course. If an online student would like to transfer to an in-class program they must pay the difference between what was paid for the online program and the in-class tuition. For example, if $895 is paid for an online course, to transfer to the in-class Foundation course would be a difference of $200. The student will receive the Foundation manual upon payment of tuition difference. If a student originally registered as a correspondence student the policy remains the same. If a student paid $1040 for the Advanced TESOL Certificate in 2004, for example, which included shipping, the difference today to sit in on the in-class Foundation course would be $95 (The $50 shipping fee is not included towards tuition payment). This is because a change in tuition fee is a direct reflection of a significant change in course material. If the price changes within the 6 months after you have registered, you will only be required to pay the total tuition fee due at time of registration.

If you are a past in-class "Foundation TESOL Course" graduate, and in the future wish to sit in on all or part of another in-class course, and there has been a change in tuition as mentioned above, then the difference is required to be paid as well as a $200 additional sit-in fee. You have the option to attend this course anywhere we offer it. 

Absenteeism

If a student misses part of the in class Foundation course due to an emergency or an unforeseen situation beyond their control, the following procedure must be followed:

If a student misses more than thirty (30) minutes but under five (5) hours of class:

The student must fill out a Student Absence to be submitted to the instructor with the reason for absence. The student will be required to complete assignment(s) to make up the time missed in order to receive certification

If a student misses more than five (5) hours of class:

Follow the above procedure and the student will be required to the contact the head office to schedule a make up class in the next course for which they will be available.  If the student does not schedule a make up date within 3 months of their original course, they will automatically be transferred to correspondence and be made aware of the program requirements and deadlines. Exceptions will be considered on a case-by-case basis.

If the student returns to class after their absence: They are to fill out and submit to the instructor a Student Absence form, then contact head office to schedule a make up class (or classes) in the next course for which they will be available, within 3 months of their original course. Any student who fails to contact head office within the allotted time will be transferred to correspondence.

If the student does not return to class: The student must contact head office as soon as possible (within a week of their absence) to fill out a Student Absence form.  The student must schedule a make up class (or classes) in the next course for which they will be available, within 3 months of their original course.  Any student who fails to contact head office within the allotted time will be transferred to correspondence.

Cancellations and Refunds

All Refunds are subject to a 10% processing fee.

Any refund requires that all materials and certificates be returned in perfect condition before refund is processed.

If you register at a free information seminar and put down a deposit, this deposit is non-refundable.

If you register and decide to cancel before you begin the program, you will be charged a 10% processing fee of total tuition fee. This 10% fee is not calculated from total amount of deposit.  This applies to cancellations made atleast 10 days before the class begins.

If you choose to withdraw from a program after receiving your course materials by mail, you will be charged a 10% processing fee of total tuition fee and refunded the remainder of your payment. In order to qualify for this refund you must request it within 14 days of receiving the materials. We use Canada Post airmail delivery charts to estimate the number of days a parcel will be in transit, then 14 days are added to that time period. For example, if the estimated delivery time by mail is 5 days, then you will have 19 days from the date of registration to apply for a refund. To apply for a refund, you must fill out the course refund form found online, then submit it to us within 14 days of receipt of the course.

All online programs and courses, due to their electronic nature, are non-refundable.

Downgrading to a lower program

If a student does wish to downdgrade to a lower program they are only elligible for a refund (for the price difference between programs) if it is within 10 days of registering for the program.

No refunds are available for any online courses that have been sent due to the nature of electronic data. Course descriptions and summary's are available on the website or a TESOL Advisor can be contacted for further information prior to choosing a course.

No refunds are available for students registered for single specialization courses. Only those registered for TESOL programs may be eligible for a refund.

Money Back Guarantee

After 12 years in the TESOL teacher training business, Global TESOL College has successfully trained and certified over 25,000 graduates. Our goal is to help you find an excellent job and we guarantee it, or your money back. (see Job Guarantee for specifics)

A commitment to honesty and excellence in customer service is why we have maintained an excellent 10-year record with the Better Business Bureau, which is based in North America, and handles student and customer complaints worldwide.

Our success depends on the success of you--our graduates. We offer you solid training without the gimmicks, plus a proven success track record.

At Global TESOL College we provide you with the best and treat you as one of the family, so that your traveling and teaching experience is fun, rewarding and memorable--for a lifetime. We stand alone in our industry with distinction because we are honest, and we care about YOU.

Job Guarantee

(applies to non-native English speaking countries only)

If you follow our unique employment process which is outlined in our TESOL course, apply for positions that you are qualified for, and are not offered a job after completing one of our programs (in-class, online or by correspondence) we will gladly refund your money as long as it is within one year of program completion (subject to a 10% processing fee of total tuition fee).

Our programs are available to everyone, although the following conditions apply in order to qualify for the job guarantee:

• Graduate must be 18 years of age or older.
• Graduate must have completed a high school diploma or equivalent.
• Graduate must be a native English speaker, or a fluent non-Native English speaker (fluency to be determined the corresponding instructor or Global TESOL contact).
• Graduate must complete an entire TESOL Program including all courses. Students who complete specialization courses only are not eligible for this guarantee.
• Graduate must follow our specific employment process outlined in this manual (self-inquiry, research, letter of introduction, cover letter, resume, reference letters, photo and interview).
• Graduate must apply for at least 10 different jobs in at least 3 different countries (30 jobs in total).
• Graduate must contact corresponding instructor or Global TESOL contact for job placement assistance on at least one occasion before eligible to apply for a refund. Corresponding instructor or Global TESOL contact must be able to validate this.

The Job Guarantee Timeline

• In-Class: In effect up to one year from graduation date of the in-class course
• Correspondence: In effect up to year from shipment of the correspondence program, plus the Canada Post shipping time allowance
• Online: In effect up to one year from the date
  that you receive the online course password

To Qualify for a Refund

To qualify for a refund, students must meet the following criteria.

• Graduate must be 18 years of age or older.
• Graduate must have completed a high school diploma or equivalent.
• Graduate must be a native English speaker, or a fluent non-Native English speaker (fluency to be determined the corresponding instructor or Global TESOL contact).
• Graduate must have completed an entire TESOL Program including all courses. Students who complete specialization courses only are not eligible for this guarantee.
• Graduate must have followed our specific employment process outlined in this manual (self-inquiry, research, letter of introduction, cover letter, resume, reference letters, photo and interview). Proof required.
• Graduate must have applied for at least 10 different jobs in at least 3 different countries in which you are qualified to teach (30 jobs in total)
• Graduate must submit the applications/resumes and rejection letters for all 30 jobs applied for (see How To Apply for a Refund for specific instructions).
• Graduate must have contacted corresponding instructor or Global TESOL contact for job placement assistance on at least one occasion before eligible to apply for a refund. Corresponding instructor or Global TESOL contact will be asked to validate this.

How to Apply for a Refund

1. Graduate must prove to Global TESOL College that you emailed, faxed or mailed at least 10 letters of introduction/job applications to a minimum of each of 3 different countries in which you are qualified to teach*(a minimum of 30 job application letters in total).
2. Graduate must prove to Global TESOL College that they were rejected by all 30 schools that you applied to for employment. Copies of all 30 rejection letters must be submitted to head office by mail. Rejection letters must include the name of the director, school, and include the email, telephone, fax number and mailing address of the contact person in charge of hiring.
3. Graduate must submit cover letter, resume and reference letters used during their process of job searching to head office by mail.
4. Graduate must complete in full the Refund Application Form. This must be printed off of the computer, completed and sent by mail to Head Office. Please be aware that any form without all criteria checked off will not qualify for a refund.
   
   Note: Other forms of proof may be accepted in lieu of these letters of rejection.

By mail, send the Global TESOL College Head Office the following documents (all in one envelope labeled "Job Guarantee Refund"):

1. 30 job application/ letters of introduction; 10 each, from at least 3 different countries
   (3 times 10=30)
2. 30 rejection letters
3. Your cover letter, resume, and reference letters.
   

Once we receive your request, we will research your case thoroughly and respond back to you. Please be aware that any package without a completed Refund Application Form or without all required documents will not qualify for a refund. Upon verification that all your documents and letters of correspondence are legitimate, you will then be required to return all TESOL manuals, TESOL certificates, license, and a copy of your tuition receipt, in order to receive your tuition refund (minus the 10% processing fee of total tuition fee). Postage for returned materials is the responsibility of the student.

Lowest Tuition Guarantee

You know the value of a good quality education, but it can also be expensive. We at Global TESOL College make every effort to ensure that our tuition fees remain as low as possible for our students, while still delivering the highest quality TESOL instruction available in the marketplace today.

We also offer all students a " Lowest Tuition Fee Guarantee ".

Lowest Tuition Fee Guarantee:
If you are able to find a TESOL program elsewhere
of equivalent content, length, and quality, charging
a lower tuition fee, we will match that price -
guaranteed.

Q: How is Global TESOL College able to offer such an incredible guarantee?

A : Our educational-focused training institute offers programs and services worldwide but is based in Canada, where overhead costs are much less expensive when compared to running a business in America or Europe. We graduate an incredibly high volume of TESOL certified teachers annually, which grants us the flexibility to pass the savings on to all of our students worldwide. Also, 30% of our business is referred to us through word-of-mouth from extremely satisfied graduates. We have worked hard to keep as much as possible of your hard-earned money in your pocket, while training and certifying you with professional, world standard instruction.

* *Some countries require a university degree as well as the TESOL certificate to be hired legally as a teacher. **

Academic Policies

In order to receive the Professional Diploma each student must:

P      complete the Foundation TESOL course and nine (9) specialization courses

P      submit and receive a passing grade on the Foundation TESOL final exam.  See AP - 05 MANDATORY FINAL EXAM for information on completing the exam

Note: Only one program certificate will be issued per student (the program the student registered for), unless the student upgrades to the next program.

See AP – 10 PROGRAM UPGRADES for more information.

AP-03 B Plagiarism and Cheating

All students are to submit material that is original, with all sources properly cited and noted.  Students will not present other student’s work as their own, whether it is structure, written material or distinct organizational styles.  If partners or friends are both registered in the same course, they are to complete all assignments individually.  Plagiarism and cheating will not be accepted by Global TESOL College.  Specialization and/or program certificates may be withheld until original assignments are resubmitted.